Refund & Return Policy

We want you to be completely satisfied with your purchase. However, due to the nature of our products, our return policy complies with relevant consumer protection laws.

1. Right of Withdrawal

Under EU consumer law, you generally have a 14-day right of withdrawal for online purchases. However, this right does not apply to the supply of goods that are liable to deteriorate rapidly (e.g., fresh produce, dairy, frozen foods).

2. Non-Refundable Items

The following items cannot be returned or refunded unless they are defective or damaged upon delivery:

• Fresh fruits and vegetables
• Dairy products and eggs
• Frozen foods
• Opened spices and condiments

3. Defective or Damaged Goods

If you receive a defective or damaged product, please contact us immediately upon receipt with a photograph of the item. We will arrange a replacement or issue a full refund to your original payment method.

4. Process for Refunds

To request a refund for eligible items, please reach out to our customer service team. Once approved, you will receive instructions on how to return the item (if necessary). Please note that you may be responsible for return shipping costs.